Call emergency services as soon as you are out and safe. Ask for FIRE.
Clearly state your address and let the operator know it anyone is still inside or has not made it to the safe meeting place.
Toggle Desktop Menu
Fire and Emergency New Zealand is almost entirely funded by a levy on contracts of insurance where property is insured against the risk of fire.
'Property' means any real or personal property situated in New Zealand, but does not include the exempted categories of property set out in Schedule 3 of the Fire Service Act 1975 (the Act), or any property which is the subject of cover under a contract of marine insurance as defined in the Act.
Property includes, but is not limited to:
Responsibility for calculating and making payment of levy depends on how the insurance cover is being arranged.
All payments of the Fire and Emergency Levy must be submitted with the appropriate forms, depending on the situation. For information on form requirements, see Levy payments and forms.
Levy is payable by the 15th day of the second month following commencement or renewal of the policy. For example, if a policy is from 1 January 2022 to 1 January 2023, then the Fire and Emergency Levy would be payable by 15 March 2022.
Goods and Services Tax (currently 15%) is payable on the Fire and Emergency Levy.
Late payments may incur interest and/or surcharge, therefore it is in your best interest to ensure levy is paid by the due date.
Fire and Emergency New Zealand endeavours to ensure that direct payers who paid levy in prior years are sent reminder letters, however the calculation and payment of levy ultimately falls on the party that is responsible for payment.
A guide for direct payers of the Fire and Emergency Levy.
This guide explains how Fire and Emergency New Zealand’s fire insurance levies will increase from 1 July 2024. These increases include mid-term adjustments (MTAs) to fire insurance contracts.
Sets out policy to ensure that the confidentiality of levy information including details and personal information is maintained as set out in the Fire and Emergency New Zealand Act 2017.
Sets out policy for charging and waiving of interest on overdue levy payments.
Sets out policy for processing requests for levy refunds.
Guidance to assist those to whom the Act applies in regard to the levy in the calculation of Indemnity Values and the requirements around valuations and declarations as evidence supporting these calculations.
Guidance on how to complete the statutory declaration. For more information, see Statutory declaration requests.
Guidance on how to complete the statutory declaration for overseas customers. For more information, see Statutory declaration requests.
Guidance on information, commentary, advice and recommendations for those undertaking valuations of property, plant and equipment for insurance purposes – including indemnity value.
Guidance on how to comply with levy obligations for property under construction or alteration that is insured against loss or damage from fire.
This guide replaces Circular 1999/3 Property in Course of Construction or Alteration.
Information on all categories of property exempt from the Fire and Emergency Levy as per Schedule 3 of the Fire Service Act 1975 and Schedule 1 of the Fire and Emergency Act 2017.
Guidance on applying the art and items in collections exemption introduced by the Fire and Emergency New Zealand (Levy) Amendment Act 2019.
An example of the format to use to submit levy information.
